Refund policy

Introduction

Please review our Return & Refund Policy carefully before completing your purchase with Leponi to understand your options and responsibilities.

Return Window

You have 30 days from the date your package is delivered to request and initiate a return.

Return Conditions

To be accepted for return, your items must satisfy the following criteria:

• Unused, unworn, and preserved in their original state.
• Complete with all original packaging, tags, and protective coverings.
• Accompanied by a valid receipt or proof of purchase.

How to Start a Return

Please email our support team at support@leponi.com before dispatching any parcels. Packages sent back without prior approval cannot be accepted or processed.

Return Shipping Costs

Customers are responsible for the postage costs associated with returning unwanted items. If you receive an item that arrived defective, damaged, or incorrect, we will resolve the issue at no cost to you.

Damaged, Defective, or Incorrect Items

If your package arrives faulty, damaged in transit, or containing the wrong product, please contact support@leponi.com immediately. Kindly include clear photographs showing the problem so our team can rectify the situation without delay.

Conditions That Do Not Count as Product Defects

The following circumstances do not count as manufacturer defects and therefore do not qualify for a free replacement:

• Slight fabric shade variations, including standard monitor or screen display differences.
• Choosing an unfitting size when our provided sizing chart was not reviewed prior to order.
• A simple change of mind or personal preference regarding the style.
• Minor measurement deviations between production runs of identical tagged sizes.
• Damage caused by regular wearing, laundering, inappropriate care, or personal alterations.

Non-Returnable Items

Certain products cannot be returned under any circumstances:

• Gift cards.
• Customized, tailored, or personalized items.

Exchanges

We do not manage direct exchanges. The quickest route is to return your original item for a refund following our standard procedure and then place a brand new order for the desired article.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of placement. If that 24-hour timeframe has elapsed, your package will proceed to dispatch, and you will need to await delivery and follow our standard 30-day return process.

Refund Process

Once your return reaches our depot and undergoes physical inspection, we will notify you of the approval status. When approved, your refund will be issued to your initial payment method within 9 business days. Keep in mind that payment providers and banks may take extra time to post the credit to your statement.

Return Shipping Address

Please do not send any items to the general company address displayed on our website. Always get in touch with our team at support@leponi.com first to receive the exact, designated return address and return instructions.